Customer Relations



The Raving Fans! by Kenneth Blanchard, Sheldon Bowles, 9780006530695 15 June 1998

Kenneth Blanchard Sheldon Bowles  HarperCollins Publishers
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The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail by Clayton M. Christensen, 9781633691780 5 January 2016

Clayton M. Christensen  Harvard Business Review Press
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Raise the Bar: An Action-Based Method for Maximum Customer Reactions by Jon Taffer, Karen Kelly, 9780544148307 8 October 2013

Jon Taffer Karen Kelly  New Harvest
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The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers (3rd Revised edition) by... 22 April 2016

Robert Solomon Ian Schafer  John Wiley & Sons Inc
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nicholas Toman, Ri... 26 September 2013

Matthew Dixon Nicholas Toman Rick DeLisi  Penguin Books Ltd
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way by Joseph Michelli, 978007180630... 1 December 2015

Joseph Michelli  McGraw-Hill Education - Europe
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The Ten Principles Behind Great Customer Experiences by Matt Watkinson, 9780273775089 6 December 2012

Matt Watkinson  Pearson Education Limited
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The Service Innovation Handbook: Action-Oriented Creative Thinking Toolkit for Service Organizations by Lucy Kimbell... 12 January 2015

Lucy Kimbell  BIS Publishers B.V.
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This is Service Design Thinking: Basics, Tools, Cases by Marc Stickdorn, Jakob Schneider, 9781118156308 9 March 2012

Marc Stickdorn Jakob Schneider  John Wiley & Sons Inc
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Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience t... 1 December 2011

Reza Soudagar Vinay Iyer Volker Hildebrand  McGraw-Hill Education - Europe
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Moments of Truth (New edition) by Jan Carlzon, Tom Peters, 9780060915803 26 October 1989

Jan Carlzon Tom Peters  HarperCollins Publishers Inc
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The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business by Alan Pennin... 29 August 2016

Alan Pennington  Pearson Education Limited
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Service Design for Business: A Practical Guide to Optimizing the Customer Experience by Ben Reason, Lavrans Lovlie, ... 22 January 2016

Ben Reason Lavrans Lovlie Melvin Brand Flu  John Wiley & Sons Inc
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Five Star Service: How to Deliver Exceptional Customer Service (3rd New edition) by Michael Heppell, 9781292100203 17 September 2015

Michael Heppell  Pearson Education Limited
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The Thank You Economy by Gary Vaynerchuk, 9780061914188 1 March 2011

Gary Vaynerchuk  HarperCollins Publishers Inc
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Perfect Phrases for Customer Service (2nd Revised edition) by Robert Bacal, 9780071745062 1 December 2010

Robert Bacal  McGraw-Hill Education - Europe
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The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Revised and expanded ed) by... 1 September 2011

Rob Markey Frederick F. Reichheld  Harvard Business Review Press
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Bag the Elephant: How to Win and Keep Big Customers 

 
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Customer Centricity: Focus on the Right Customers for Strategic Advantage (2nd Revised edition) by Peter Fader, 9781... 15 May 2012

Peter Fader  Wharton Digital Press
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All About Them: Grow Your Business by Focusing on Others by Bruce Turkel, Bob Burg, 9780738219202 22 September 2016

Bruce Turkel Bob Burg  The Perseus Books Group
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No B.S. Guide to Maximum Referrals and Customer Retention: The Ultimate No Holds Barred Plan to Securing New Custome... 31 March 2016

Dan S. Kennedy Shaun Buck  Entrepreneur Press
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The Nordstrom Way to Customer Service Excellence: The Handbook for Becoming the "Nordstrom" of Your Industry (2nd Re... 27 April 2012

Robert Spector Patrick D. McCarthy  John Wiley & Sons Inc
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Salesforce Service Cloud For Dummies by Liz Kao, Jon Paz, T. J. Kelley, 9781119010685 28 April 2015

Liz Kao Jon Paz T. J. Kelley  John Wiley & Sons Inc
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Successful Key Account Management in a Week: Be a Brilliant Key Account Manager in Seven Simple Steps by Grant Stewa... 7 January 2016

Grant Stewart  Hodder & Stoughton General Division
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