Customer Relations



Raise the Bar: An Action-Based Method for Maximum Customer Reactions by Jon Taffer, Karen Kelly, 9780544148307 8 October 2013

Jon Taffer Karen Kelly  New Harvest
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Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience t... 1 December 2011

Reza Soudagar Vinay Iyer Volker Hildebrand  McGraw-Hill Education - Europe
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way by Joseph Michelli, 978007180630... 1 December 2015

Joseph Michelli  McGraw-Hill Education - Europe
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This is Service Design Thinking: Basics, Tools, Cases by Marc Stickdorn, Jakob Schneider, 9781118156308 9 March 2012

Marc Stickdorn Jakob Schneider  John Wiley & Sons Inc
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nicholas Toman, Ri... 26 September 2013

Matthew Dixon Nicholas Toman Rick DeLisi  Penguin Books Ltd
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Five Star Service: How to Deliver Exceptional Customer Service (3rd New edition) by Michael Heppell, 9781292100203 17 September 2015

Michael Heppell  Pearson Education Limited
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The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail by Clayton M. Christensen, 9781633691780 5 January 2016

Clayton M. Christensen  Harvard Business Review Press
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The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Revised and expanded ed) by... 1 September 2011

Rob Markey Frederick F. Reichheld  Harvard Business Review Press
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Perfect Phrases for Customer Service (2nd Revised edition) by Robert Bacal, 9780071745062 1 December 2010

Robert Bacal  McGraw-Hill Education - Europe
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The Thank You Economy by Gary Vaynerchuk, 9780061914188 1 March 2011

Gary Vaynerchuk  HarperCollins Publishers Inc
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Be Our Guest: Perfecting the Art of Customer Service (10th anniversary updated ed) by Ted Kinni, Wendy Lefkon, 97814... 25 November 2011

Ted Kinni Wendy Lefkon  Disney Book Publishing Inc.
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Getting Naked: A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty by Patrick M. Lencioni, ... 2 May 2008

Patrick M. Lencioni  John Wiley & Sons Inc
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Permission Marketing: Turning Strangers into Friends and Friends into Customers by Seth Godin, 9781416526667 5 February 2007

Seth Godin  Simon & Schuster
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The Nordstrom Way to Customer Service Excellence: The Handbook for Becoming the "Nordstrom" of Your Industry (2nd Re... 27 April 2012

Robert Spector Patrick D. McCarthy  John Wiley & Sons Inc
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The Ten Principles Behind Great Customer Experiences by Matt Watkinson, 9780273775089 6 December 2012

Matt Watkinson  Pearson Education Limited
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Salesforce Service Cloud For Dummies by Liz Kao, Jon Paz, T. J. Kelley, 9781119010685 28 April 2015

Liz Kao Jon Paz T. J. Kelley  John Wiley & Sons Inc
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The Concierge Manual: The Ultimate Resource for Building Your Concierge And/Or Lifestyle Management Company (4th) by... 3 September 2012

Katharine C Giovanni  Newroad Publishing
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The Raving Fans! by Kenneth Blanchard, Sheldon Bowles, 9780006530695 15 June 1998

Kenneth Blanchard Sheldon Bowles  HarperCollins Publishers
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What Clients Love: A Field Guide to Growning Your Business by Harry Beckwith, 9780446556026 8 July 2010

Harry Beckwith  Little, Brown & Company
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How to Measure Customer Satisfaction (2nd Revised edition) by Nigel Hill, John Brierley, Robert MacDougall, 97805660... 29 December 2003

Nigel Hill John Brierley Robert MacDougall  Taylor & Francis Ltd
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The Customer Rules by Lee Cockerell, 9781781251225 7 March 2013

Lee Cockerell  Profile Books Ltd
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Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Cus... 1 November 2004

Bill Stinnett  McGraw-Hill Education - Europe
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Attracting Perfect Customers: The Power of Strategic Synchronicity by Stacey Hall, Jan Brogniez, 9781576751244 1 November 2001

Stacey Hall Jan Brogniez  Berrett-Koehler
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Clued in: How to Keep Customers Coming Back Again and Again by Lewis P. Carbone, 9780137071128 14 May 2004

Lewis P. Carbone  Pearson Education (US)
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