Customer Relations



The Service Innovation Handbook: Action-Oriented Creative Thinking Toolkit for Service Organizations by Lucy Kimbell... 12 January 2015

Lucy Kimbell  BIS Publishers B.V.
Paperback
  • $38.40 USD 
    $26.31 USD
    FREE Worldwide Delivery
    Save 31%

The Raving Fans! by Kenneth Blanchard, Sheldon Bowles, 9780006530695 15 June 1998

Kenneth Blanchard Sheldon Bowles  HarperCollins Publishers
Paperback
  • $10.24 USD 
    $9.05 USD
    FREE Worldwide Delivery
    Save 12%

Be Our Guest: Perfecting the Art of Customer Service (10th anniversary updated ed) by Ted Kinni, Wendy Lefkon, 97814... 2011-11-25

Wendy Lefkon  Disney Editions
Hardback
  • $26.91 USD 
    $19.42 USD
    FREE Worldwide Delivery
    Save 28%

The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail by Clayton M. Christensen, 9781633691780 5 January 2016

Clayton M. Christensen  Harvard Business Review Press
Paperback
  • $25.00 USD 
    $19.13 USD
    FREE Worldwide Delivery
    Save 23%

This is Service Design Thinking: Basics, Tools, Cases by Marc Stickdorn, Jakob Schneider, 9781118156308 9 March 2012

Marc Stickdorn Jakob Schneider  John Wiley & Sons Inc
Paperback
  • $40.00 USD 
    $33.04 USD
    FREE Worldwide Delivery
    Save 17%

Five Star Service: How to Deliver Exceptional Customer Service (3rd New edition) by Michael Heppell, 9781292100203 17 September 2015

Michael Heppell  Pearson Education Limited
Paperback
  • $16.65 USD 
    $14.10 USD
    FREE Worldwide Delivery
    Save 15%

The Referral Engine by John Jantsch, 9781591844426 25 April 2013

John Jantsch  Penguin Books Ltd
Paperback
  • $12.81 USD 
    $11.09 USD
    FREE Worldwide Delivery
    Save 13%

The 31 Practices: Release the Power of Your Organization's Values Every Day by Alison Whybrow, Alan Williams, 978190... 26 September 2013

Alison Whybrow Alan Williams  LID Publishing
Hardback
  • $21.78 USD 
    $16.69 USD
    FREE Worldwide Delivery
    Save 23%

The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers (3rd Revised edition) by... 22 April 2016

Robert Solomon Ian Schafer  John Wiley & Sons Inc
Hardback
  • $23.06 USD 
    $16.87 USD
    FREE Worldwide Delivery
    Save 27%

Moments of Truth (New edition) by Jan Carlzon, Tom Peters, 9780060915803 26 October 1989

Jan Carlzon Tom Peters  HarperCollins Publishers Inc
Paperback
  • $12.81 USD 
    $10.04 USD
    FREE Worldwide Delivery
    Save 22%

Service Design for Business: A Practical Guide to Optimizing the Customer Experience by Ben Reason, Lavrans Lovlie, ... 22 January 2016

Ben Reason Lavrans Lovlie Melvin Brand Flu  John Wiley & Sons Inc
Hardback
  • $29.47 USD 
    $20.22 USD
    FREE Worldwide Delivery
    Save 31%

The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nicholas Toman, Ri... 26 September 2013

Matthew Dixon Nicholas Toman Rick DeLisi  Penguin Books Ltd
Paperback
  • $19.22 USD 
    $14.77 USD
    FREE Worldwide Delivery
    Save 23%

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way by Joseph Michelli, 978007180630... 1 December 2015

Joseph Michelli  McGraw-Hill Education - Europe
Hardback
  • $27.00 USD 
    $21.99 USD
    FREE Worldwide Delivery
    Save 19%

Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience t... 1 December 2011

Reza Soudagar Vinay Iyer Volker Hildebrand  McGraw-Hill Education - Europe
Hardback
  • $38.45 USD 
    $25.70 USD
    FREE Worldwide Delivery
    Save 33%

The Ten Principles Behind Great Customer Experiences by Matt Watkinson, 9780273775089 6 December 2012

Matt Watkinson  Pearson Education Limited
Paperback
  • $25.64 USD 
    $23.64 USD
    FREE Worldwide Delivery
    Save 8%

The Thank You Economy by Gary Vaynerchuk, 9780061914188 1 March 2011

Gary Vaynerchuk  HarperCollins Publishers Inc
Hardback
  • $25.64 USD 
    $18.63 USD
    FREE Worldwide Delivery
    Save 27%

Perfect Phrases for Customer Service (2nd Revised edition) by Robert Bacal, 9780071745062 1 December 2010

Robert Bacal  McGraw-Hill Education - Europe
Paperback
  • $12.81 USD 
    $10.14 USD
    FREE Worldwide Delivery
    Save 21%

Hello!: And Every Little Thing That Matters: 2015 by Kate Edwards, 9781137489708 16 February 2016

Kate Edwards  Palgrave Macmillan
Hardback
  • $34.99 USD 
    $25.54 USD
    FREE Worldwide Delivery
    Save 27%

How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing by Adrian Swinscoe, 9781292116891 4 April 2016

Adrian Swinscoe  Pearson Education Limited
Paperback
  • $19.22 USD 
    $15.06 USD
    FREE Worldwide Delivery
    Save 22%

The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Revised and expanded ed) by... 1 September 2011

Rob Markey Frederick F. Reichheld  Harvard Business Review Press
Hardback
  • $35.00 USD 
    $26.60 USD
    FREE Worldwide Delivery
    Save 24%

Showing 1 to 27 of 1000 (38 Pages)