Completely FREE saver delivery is offered for all orders. Typical delivery time is 3 working days after dispatch. Faster delivery options available at checkout. Please note items may dispatch in separate or combined shipments when purchasing multiple items, also that tracking may or may not be available as we use a range of postal delivery companies and couriers.
Calculating estimated delivery times
Delivery is estimated at 1-3 working days after dispatch (depending upon options chosen at checkout) PLUS the "Availability" time estimate given in the product price section at the top of the page. Ex. if this states "Usually Dispatched Within 1 Working Day" and you order at 11am the delivery estimate would be 3 days. Orders from 6pm for example wouldn't process that day so delivery estimate would be 4 days. Also please note that we do not dispatch on the weekend and do not class these as working days.
Completely FREE saver worldwide delivery is offered for most orders. Please note items may dispatch in separate shipments. Apologies but we don't ship to EU countries other than the UK. Booksplea.se reserve the right to cancel or amend orders which incur a loss for Booksplea.se. Customers located in one country selecting delivery to an alternative country may see delivery charges added at checkout.
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Estimated Delivery Time
What if my order hasn't dispatched within the dispatch time estimate?
Sorry if this occurs with your order - we are still processing the order and will dispatch ASAP. Typically any delays encountered are for just a 24 hour period. If you wish to cancel the order & source elsewhere please contact us.
What if my shipment is overdue?
In the event of 15 working days passing from the point of dispatch with no goods being received we will confirm the delivery address with yourself and normally would either dispatch a replacement shipment or issue a refund.
To return your product, you should mail your product to: Booksplea.se, Aphrohead Ltd, 277a Wennington Rd, Southport, PR9 7TW, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item if we are not at fault - If needed a freepost return address can be given for any defective or incorrect product, please contact us if this is the case. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Our Returns policy lasts 30 days from the date of delivery. If 30 days have gone by since your delivery date, unfortunately we can't offer you a refund or exchange. To be eligible for a return reasonable care must be taken to return the goods in the condition received. Ideally this would be returned in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven't received a refund yet, first check your bank account, there is often some processing time before a refund is showing in your account. If you've done this and you still have not received your refund yet, please contact us at email@example.com.
Why is next day delivery not available?
As the site gets bigger it will be but we don't have sufficient volume to offer this currently.
Can I collect from your warehouse?
No sorry. We are internet trading only, previously we did have a bookshop where this was possible.
How can I enter a coupon code?
On the cart page under the "Use A Coupon" tab.
Can I order by phone?
Sorry this isn't available for smaller orders (under £250), the costs of telephone staff don't cover the extra sales generated.
Do you have fly fishing by JR Hartley?
Sorry out of stock - if it's not for sale on the site we don't have it. We may add the ability to pre-order titles in the future.
Are all items held in stock?
Not all - we have over £900,000 of stock in our warehouse but would need tens of millions of pounds worth of inventory to have just 1 copy of everything for sale on the site. We place daily orders with in excess of 100 publishers and wholesalers who typically deliver into us next day. Also please note if placing a larger order the delivery time frame may slightly increase due to the need to possibly source titles from multiple suppliers. Please note this is the same model used by nearly all online booksellers.
Why do you have .se on your website name & not .com?
We wanted a new site as the old one (Aphrohead.com) didn't perform to expectations, no offers to take us over came in from Amazon or Theo Paphitis etc. We came up with the name Books Please so had the choice of going with booksplease.co.uk or booksplea.se. Decided to go for booksplea.se - it seems to confuse a few but still seems to work better than Aphrohead.
I'm pleased with your service and want to leave a review of your site?
Please if you are so inclined leave a review on Trustpilot. We seem to have picked up 5 bad reviews and just 2 good ones (from over 170k orders under the booksplease name). We're not inclined to signup to Trustpilots for business subscription services as it stands so rely on happy customers helping us out.
I've never ordered off you is it safe?
It's safe & all will be ok - you may have ordered from us before under our previous selling name "Aphrohead" - we have processed around 18,000,000 orders since the companies formation in 2005. We are located in Southport, UK